Question 1

When does an insured event occur?

Accepted Answer

For this to occur, you must have fulfilled your legal duties as a driver of the vehicle at the time of the accident.

Question 2

Are SPARK electric cars insured against theft or traffic accidents?

Accepted Answer

All electric cars in SPARK are insured against theft and traffic accidents. In the event of an insurance event due to the user's fault, a deductible and/or the stipulated penalties are due according to the **General Terms and conditions**.

In the event of an insured event for which the user is not at fault, no deductible is due.

Users with an activated Supercharged plan have full insurance coverage and do not owe a deductible, even in the event of an at-fault insured event.

Question 3

What should I do if I get involved in a road accident?

Accepted Answer

Please act in accordance with the **Road Traffic Rules**, the laws of the Republic of Bulgaria and the **SPARK Terms of Service** – immediately notify the relevant authorities (tel. 112) and inform us by calling (**+359 2 419 3476**).

Wait for our representative to arrive and follow the instructions you receive.

Question 4

In which cases the insurance has no coverage?

Accepted Answer

The driver must reimburse Ride Share Bulgaria EAD or the INSURER for the full amount of the damage in the following cases:

• Driving the vehicle after consuming alcohol above the legal limit or while under the influence of a narcotic substance or its analogue.

• Refusing to undergo a test for alcohol, a narcotic substance, or its analogue.

• Taking medication or dietary supplements for which driving is contraindicated, before driving the insured vehicle.

• Driving the vehicle without holding, or having lost the right to hold, a driving license for the relevant vehicle category, including if deprived of the right to drive by a court or administrative order.

Information document for DZI's "Casco+" insurance - here

General terms and conditions of DZI's "Casco+" motor insurance - here

Question 5

What do I do if the SPARK electric car has broken down during my session?

Accepted Answer

If the electric car breaks down, please let us know as soon as possible at **+359 2 419 3476.**

Insurance and help

When does an insured event occur?

Are SPARK electric cars insured against theft or traffic accidents?

What should I do if I get involved in a road accident?

In which cases the insurance has no coverage?

What do I do if the SPARK electric car has broken down during my session?