Question 1

What is SPARK?

Accepted Answer

SPARK is a service for **sharing electric cars in Sofia and Plovdiv.** It allows you to **have a car when and where you need it**—for a few minutes, hours, or days.

Unlike a personal car, you don't have to own and maintain it, nor visit an office or a specific location to pick it up.

The service is used entirely through an intuitive mobile SPARK App, available on **Google Play** and the **App Store**. You can find and use the electric car of your choice. After the end of the ride just lock it and end the session, again through the application.

Question 2

What do I need to know about SPARK electric cars?

Accepted Answer

SPARK's fleet consists exclusively of electric cars. Unlike conventional vehicles, they are **virtually silent** and offer a more dynamic driving experience. In the **glove compartment** of every electric car, you'll find its documentation, insurance policy, a two-sided traffic accident report, and the key.

Before using a SPARK electric car, you can check the battery charge level and estimated range in the mobile app. The same information is also available on the car's dashboard once you unlock it.

The range depends not only on the battery level but also on weather conditions and driving style – both your own and the previous driver's.

If needed, SPARK customers can recharge their electric cars at no cost at any station in our Eldrive partner network (viewable in the app).

Electric cars can be charged at any other station, **subject to their specific terms and conditions**, as well as using a standard household socket with a special Shuko cable.

Question 3

What should I know if I’m driving an electric car for the first time?

Accepted Answer

Electric cars are **quiet** – keep in mind that pedestrians may not hear you.
Electric cars are significantly **more dynamic** and **accelerate faster** than comparable gasoline (ICE) cars. Please keep this in mind when driving for the first time, especially if you've chosen the BMW i3.
Electric cars have an **automatic transmission**. To start them, you need to simultaneously press the brake and turn the key (or press the START button). Some models, such as the Dacia Spring and Renault Zoe, require you to put the car in neutral (N) with the handbrake engaged.

Question 4

What is the possible range of the cars in SPARK?

Accepted Answer

Electric cars have different ranges depending on the model and driving style. With a fully charged battery and in ideal conditions, SPARK cars can travel:
• VW eUP: up to 100 km
• VW eUP! 36: up to 220 km
• Dacia Spring: up to 200 km
• Skoda CITIGO e iV: up to 220 km
• New Renault Zoe 40: up to 280 km
• Nissan Leaf 40: up to 200 km
• Opel Corsa-e: over 300 km
• Peugeot e-208: over 300 km
• Hyundai Kona 40: up to 260 km
• Hyundai IONIQ 30: up to 200 km
• BMW i3: up to 260 km
• Renault Zoe 40: up to 260 km
• Nissan ENV200 Cargo: up to 100 km
Keep in mind that **if the remaining range is under 10 km**, you need to plug the car into an Eldrive charging station before ending your session.

Question 5

How to register in SPARK?

Accepted Answer

To register an account, you must install the SPARK - your electric drive mobile application. It is available on Google Play Store for Android and the App Store for iOS. You need to have a valid driver's license (cat. B) with a minimum of 1 year of driving experience, issued in one of the following countries:

• Austria
• Belgium
• Bulgaria
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Switzerland
• The Netherlands

To complete the registration, you must enter a credit or debit bank card with the required balance.

Question 6

What is the SPARK registration fee?

Accepted Answer

A registration fee of €10 is due upon signup. After payment, the user receives a **travel voucher** (registration voucher) in their account, valid for 60 days.
If you enter a **referral code** from a friend's SPARK account on the first registration screen, you'll both receive **a €5 voucher for your first trip.**
Users who add a Visa payment card to their SPARK account and pay the registration fee between Feb 23, 2026 and Sept 9, 2026 receive a €13 registration voucher.
No registration fee is due when a user registers through the **A1 preferential terms program** or upon invitation from a company profile. Find out more about the A1 program **[here](https://spark.costeffective.site/en/products/a1)**.