Question 1

Charging isn’t starting. What should I do?

Accepted Answer

Charging at Eldrive network stations is activated depending on the station type:

• At a **standard AC station**, plug the cable into the car’s charging port or socket and call the 24/7 support center to start or end a charging session.
• At a **fast DC station with a CCS connector**, just plug in the **connector** and charging starts automatically. It is stopped with the STOP button on the station display.
• At a **fast DC station with a** ChaDeMo **connector**, charging is started remotely after calling our 24/7 support center at +359 2 419 34 76.

**NB! New Renault Zoe 40** can only be charged at a **standard AC station**, at up to 22 kW per hour.

Our partner charging network Eldrive has high-class Type 2 charging cables at all of its AC charging stations in Sofia and Plovdiv.

The battery can also be charged at private charging stations outside our partner network, but you must check that they are compatible with the car you are using and pay for the service.

Question 2

How to charge a SPARK electric car?

Accepted Answer

**SPARK users can charge SPARK cars for free at Eldrive charging stations.**Here is how to start your charging session at the Eldrive network depending on the type of station:**At a standard AC station**, you plug the cable into the car's charging port or connector and call the 24/7 support center to start or end a charging session.

**On a fast DC station with a CCS connector**, just plug in the connector and charging starts automatically. It is terminated with the STOP button on the station display.

On a **fast DC station with a ChaDeMo connector**, charging is started remotely after calling our 24/7 support center at +359 2 419 3476.

**NB!** The **New Renault Zoe 40 can only be charged** **at a standard AC station, up to 22 kW per hour.**

Our partner network Eldrive has high-class Type 2 charging cables at all AC charging stations from their network in Sofia and Plovdiv.

The SPARK cars can also be charged at private charging stations outside our partner network, but you must check whether they are compatible with the vehicle you are using and pay for the service.

Question 3

How to take the cable out from the charge input?

Accepted Answer

If the charging session has ended but the cable can’t be removed from the car, please press the unlock button on the car’s remote, then remove the cable.

Question 4

How to find Eldrive charging stations?

Accepted Answer

You can find available Eldrive charging stations in the 'Charge' map on the main screen of the mobile app.We recommend downloading the Eldrive app where you can see which of the charging station connectors are free.

Question 5

Where to take cable Schuko from?

Accepted Answer

You can pick up a cable from **Kiler** at 22 Abagar St. in Sofia City Logistic Park, behind Tsarigradsko Shose Blvd., for Sofia, and by prior arrangement over the phone for Plovdiv. Cables are provided to SPARK users during Kiler’s business hours.

When requesting a cable, you must:

• Show an active SPARK profile.
• Fill in a handover protocol, which you keep until the cable is returned.

The charging rules are written on the back of the cable, and we recommend that you follow them strictly. Charging at home can take up to several hours, so plan your trip carefully.

Question 6

Am I allowed to recharge a SPARK electric car at home?

Accepted Answer

Yes, as long as you have a special "Schuko" cable. For this purpose, it is necessary to request one in advance and pick it up from Sofia or Plovdiv.

Question 7

Recommendations when charging an electric car

Accepted Answer

Note that charging is fastest between 20% and 80% battery charge. Also, take into account the type of charging station and the charging capacity of the electric vehicle.

If possible, during charging, do not use the air conditioner or heater, as well as other consumers using the charge of the electric car.

**Charging in winter and summer**

Electric vehicles may have differences in charging at different temperatures. In extremely hot or cold temperatures, charging may be slower.