Question 1

SPARK partner locations in Sofia and Plovdiv

Accepted Answer

Here are the partner locations of SPARK in Sofia and Plovdiv, where no parking fee is required:

**In Sofia**

• Balkan Climbing
• Business Park Sofia
• Boyana Sport Center
• Bulgaria Mall
• Carwash Residential Park
• DECATHLON Vitosha
• Expo 2000 Business Center, Vaptsarov bul.
• Fair Play International headquarters
• Fantastiko – Bankya
• Fantastiko – Ovcha Kupel
• Fantastiko – Simeonovsko Shose
• Fantastiko – SkyCity Mall
• Goldline Building, Mladost
• GORA (Green Office and Residential Area)
• Hewlett Packard Enterprise, Ring Road
• Hill Tower Business Center
• Hotel Novotel Sofia
• Hyatt Regency Sofia
• IBIS Sofia Airport Hotel
• IKEA
• Kambanite Green offices
• Kiler.bg (warehouses)
• Kitchen59
• Lufthansa Technik
• M2M Services (north parking of business building M8)
• Maleeva tennis club
• Mall of Sofia
• Medical Complex "D-r Shterev"
• Megapark
• Metro 1
• Mr. Bricolage – Tsarigradsko Shose
• National historical museum
• Paradise Center
• Park Lane Office Center
• Porsche Center Sofia
• Porsche South Sofia
• Poligrafia Office Center Sofia
• Serdika Center
• SiteGround
• Sofia Airport Center
• Sofia Airport Terminal 2 (outside parking)
• Sofia Tech Park
• The Mall
• Vassilev Business City
• West Mall Sofia

**In Plovdiv**

• HAAS - 60, Volkswagen dealership
• Mall Plovdiv
• Plovdiv Plaza Mall
• VIA Park

Question 2

Do I need to pay for a vignette to travel outside of Sofia or Plovdiv?

Accepted Answer

No. All cars at SPARK have paid vignettes so you can travel with peace of mind on the intercity road network.

Question 3

How to travel with children in SPARK?

Accepted Answer

You can transport children in child seats, as stated in the Road Traffic Act.

Almost all SPARK cars, except for the Nissan Cargo eNV-200 models, are equipped with a booster seat for children between 15 and 35 kg. You will find it in the trunk of the car or in the back seat.

All electric cars have an ISOFIX base, so you can install your personal child seat. This is a convenient option, especially for longer trips and outside-the-city trips.

Question 4

Am I allowed to take pets on board of SPARK?

Accepted Answer

You can transport pets only if they are placed in **special transport cages**. Otherwise, you will be penalized.

Question 5

Can I smoke cigarettes (tobacco or e-cigarettes) in SPARK?

Accepted Answer

**Smoking is strictly prohibited in SPARK.**

This includes:

• Cigarettes
• Cigars
• Tobacco products
• Electronic cigarettes
• Electronic hookahs
• Electronic smoke-emitting devices
• Electronic vapor-emitting devices
• Electronic tobacco heating devices marketed as "smokeless"

**Any violation results in a penalty, and the violator's account may be deactivated.**

Question 6

Am I obliged to have the SPARK electric car washed?

Accepted Answer

No, the SPARK team is responsible for washing and maintaining the electric cars, except in cases of contamination beyond normal use.
To keep the experience pleasant for everyone, please **don't leave trash or packaging** in the car.
If you come across a car that needs cleaning, please let us know through the mobile app.

Question 7

What should I do if the battery of the SPARK electric car is almost out of power?

Accepted Answer

If the remaining range is **over 10 km** and you no longer need the vehicle, you can end your session anywhere within the SPARK zones.

If the remaining range is **less than 10 km** or you still need the car, locate the nearest charging station using the SPARK mobile app. To do this, select "Charge" on the main screen.

Charging time can vary from 20 minutes to several hours, depending on the charging station type. Please plan your trip accordingly.

**NB!** Please note that the **Renault Zoe cannot be charged at a fast DC** charging station

Question 8

How to enter private parking zones?

Accepted Answer

The car documents include free parking cards for some of our partner locations.

Use these cards only to enter or exit the car park without taking tickets.

At most partner locations, an access card is not required. The barrier is either lifted by a security guard or requires a ticket. In these cases, follow the rules set by the location owner.

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